Last updated: July 26, 2026

We want you to be completely satisfied with your purchase from LiveLux Home. If something isn’t right, here’s how we can help.

1. Return Eligibility

We accept returns under the following conditions:

  • The item was delivered within the last 30 days
  • The item is unused, in its original condition, and includes all original packaging
  • The item is not marked as Final Sale or non-returnable

Note: Custom-made, personalized, and gift card items are not eligible for return. See Section 5 for the full list of exclusions.

2. How to Initiate a Return

  1. Contact us at support@liveluxhome.com with your order number and reason for return.
  2. We will respond within 1 business day with return instructions.
  3. Ship the item back to the address provided using a trackable shipping method.
  4. Once we receive and inspect the item, we will process your refund.

3. Refunds

Approved refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting the returned item. Your bank or payment provider may take additional time to post the refund to your account.

4. Exchanges

We offer exchanges for items of equal value. To request an exchange, follow the same process as a return and note the item you’d like in exchange. Exchanges are subject to availability.

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom-made or personalized items
  • Gift cards
  • Items marked as Final Sale
  • Items returned after the 30-day return window

6. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund at no additional cost to you.

7. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect, in which case LiveLux Home covers the cost of return shipping.

8. Contact Us

  • Email: support@liveluxhome.com
  • Response time: within 1 business day
  • Business hours: Mon–Fri, 9am–5pm EST