Last updated: July 26, 2026

At LiveLux Home, we take your privacy seriously. This Privacy Policy explains what personal data we collect, why we collect it, and how we use and protect it. This policy is written to comply with applicable U.S. state privacy laws, including the California Consumer Privacy Act (CCPA), and, for visitors in the European Union and United Kingdom, the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect the following types of information when you use our site or make a purchase:

  • Personal identification information (name, email address, phone number)
  • Billing and shipping address
  • Payment information, processed securely by our payment provider — LiveLux Home does not store your full card details
  • Browser and device information (via cookies and analytics tools)
  • Purchase history and browsing behavior on our site

2. How We Use Your Information

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to customer service inquiries
  • Improve our website and product offerings
  • Send promotional emails (only with your consent)
  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with trusted third parties only as necessary to operate our business, including:

  • Shipping carriers (FedEx) to deliver your order
  • Payment processors, to handle transactions securely
  • Analytics providers (e.g. Google Analytics)
  • Marketing platforms (e.g. email service providers, with your consent)

These third parties are contractually obligated to keep your data confidential and use it only for the purposes we specify.

4. Cookies

We use cookies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser at any time. Disabling cookies may affect some site functionality.

5. Data Retention

We retain your personal data for as long as necessary to fulfill orders and comply with our legal obligations. You may request deletion of your data at any time by contacting us.

6. Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Opt out of the sale or sharing of personal information — under the CCPA, California residents have this right; LiveLux Home does not sell personal information
  • Data portability and restriction of processing — available to residents of the EU/UK under the GDPR
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at support@liveluxhome.com.

7. Security

We implement industry-standard security measures, including encryption and secure servers, to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

  • Business Name: LiveLux Home (operated by OFFTECH LLC)
  • Email: support@liveluxhome.com
  • Address: 2311 Cecil Road Apt B, Richmond, VA 23220, United States
  • Business Hours: Mon–Fri, 9am–5pm EST